Refund Policy

DRAFT — requires legal review. Because we sell digital products — Robux, In-Game items, and Roblox Limiteds — all refunds are evaluated case by case. By purchasing, you accept that digital delivery limits returns once products are delivered.

DRAFT — requires legal review. This policy applies equally to:

• Robux: via Gamepass or Group.
• In-Game items: delivered within the corresponding Roblox experience.
• Limiteds: via official Roblox trade; requires Roblox Premium, a low-value tradable limited, and inventory/trades set to "Everyone".

Non-delivery windows (48 business hours) and refund request limits (120 hours from confirmed payment) apply unless excluded below.

DRAFT — requires legal review. Undelivered order: If not delivered within 48 business hours of confirmed payment and no delay notice was sent, you may request a full refund up to 120 hours (5 days) after payment.

Wrong product: Report within 24 hours for correction or refund.

Platform error: If delivery failed due to JuanStock, we offer full refund or replacement at your choice.

DRAFT — requires legal review. - Products already delivered and redeemed correctly.

• Change of mind after purchase.
• Third-party platform violations resulting in sanctions.
• Requests submitted after 120 hours from confirmed payment.
• Limiteds orders where delivery failed due to missing Premium, no tradable limited, privacy settings, rejected trades, or Roblox account restrictions.
• Changing your Roblox @username or display name/alias without prior notice to JuanStock; in that case no refund can be processed, as we cannot identify or locate the account linked to the order.
• Orders marked complete for more than 7 days.
• Claims by someone other than the original buyer.

DRAFT — requires legal review. 1. Contact support on Discord within the applicable window (up to 120 hours for non-delivery). 2. Provide your order number and reason. 3. Our team evaluates within 48 business hours. 4. If approved, refund is processed within 5–10 business days to the original payment method.

DRAFT — requires legal review. In some cases (partial delivery, significant delay with eventual delivery), we may offer partial refunds or store credit.

DRAFT — requires legal review. - Bold payments: refund to original payment method.

• Manual transfers: refund via bank transfer or Nequi.
• Processing time: 5–10 business days.

DRAFT — requires legal review. We strongly discourage bank chargebacks without contacting support first. Chargebacks without attempting resolution may result in permanent account suspension, purchase blocks, and legal action if fraud is determined.

Always try to resolve with our support team first.

DRAFT — requires legal review. For refund requests, contact us as soon as possible on Discord with your order number. We respond during support hours.